Want to setup a new email account? Printer won’t work and your internet is slow? How many people do you need to speak to before getting through the right person? Imagine having one point of contact for all of your I.T. requests. Big business operates using the Help Desk principle: one point of contact for all of your IT needs. We want to make this service available to everyone.
In a business enterprise, a help desk is a place that a user of information technology can call to get help with a problem.